Strategy Spotlight: 5 Business Process Maturity Levels For Your Evolutionary Success

Written by Richard Lannon

 November 2, 2015

Every organization, be it a group of people, a community, a military unit, a government body, a manufacturing company or service company, is at a different level of maturity when it comes to process and productivity.

There are maturity process levels that exist in every business, just as there is a need to be lean. It’s all part of the natural business evolution. Every business and department evolves along certain maturity levels either organically or intentionally. It’s also common to become stuck in one place along the maturity continuum.

To begin the strategic planning around process and productivity, your team will need to assess your business’s level of maturity. Consider these five evolution maturity levels:

1. Chaotic: no real structure – everything is at the 11th hour
2. Reactive: all last minute – plan is open – when the leadership says jump, the team says how high
3. Proactive: repeatable processes in place – managing efficiency, but not business needs
4. Service: semi-integrated processes – able to measure business economics
5. Value: connected processes – measured and shared