In many ways, 2020 has been a year unlike any other—and that’s true at work as well. Whether your team is back in the office with safety measures in place or still fully remote and juggling childcare and virtual learning, COVID-19 has put a strain on our schedules, our budgets, and frankly, our sanity. But […]
PHOTO: UNSPLASH By Dom Nicastro | Nov 12, 2020 Customer experience leaders have faced multiple challenges in the areas of digital, safety and well-being of customers and data and analytics throughout the COVID-19 pandemic, according to a report from McKinsey. “The challenge for companies is to understand which customer trends and patterns will endure over the longer term,” researchers found. […]
October 28th, 2020 by Kevin Lancaster This Week in Breach News: Pharmaceutical companies have a tough week with hacking as manufacturing is disrupted at COVID-19 drug makers and huge patient databases are exposed, why selling access for profit is on the rise, and learn how to think like a hacker in our new ethical hacking webinar! The Week in Breach News: Dark Web ID’s […]
Chris Ryne, of Growth Achievement Partners, selected three different sized dealers from three different markets to start a conversation about how they each have built a sustainable Managed Services business with the help from a partner like ConnectWise. To join the conversation contact John directly at john.schweizer@ConnectWise.com
October 20th, 2020 by Kevin Lancaster This Week in Breach News: Mystery cyberattacks do massive damage to Barnes & Noble, Robinhood, and the Hackney Borough Council, Dickie’s Barbecue gets served some skimming trouble, and ransomware puts a beloved Indian snack food brand in danger – plus a deep dive into the Dark Web to jumpstart your 2021 […]
Image: Andrew Wallis/Getty BY SHEILA MARIKAR, CONTRIBUTING WRITER@SHEILAYM N2 Publishing, a community-newsletter publisher in Wilmington, North Carolina, holds exercise classes led by an in-house trainer every workday. And not just cubicle dwellers break a sweat. More than half of N2’s 180 full-time employees are permitted to work from home, and some reliably tune in. “The notion of […]
Michael RingmanForbes Councils Member Forbes Technology Council COUNCIL POST| Paid Program Chief Information Officer at TELUS International, a global customer experience provider powered by next-gen digital solutions. Customer experience is ultimately built on customer expectations. Companies must understand what consumers expect from their brands, which includes customer support that, at a minimum, meets their needs but […]
September 9th, 2020 by Kevin Lancaster Breach News This Week: This week: Warner Music sings the blues after a skimming attack surfaces, data breach costs (and risks) are soaring for businesses in every sector, and our new eBook on the state of phishing in 2020 shows you why it’s today’s biggest risk. Dark Web ID’s Top Threats Top […]
Workflow Patricia Ames News July 28, 2020 News Arlington, VA — Jul 28, 2020 – The Consumer Technology Association (CTA) today announced CES 2021 – January 6-9, 2021 – will be an all-digital experience connecting exhibitors, customers, thought leaders and media from around the world. The new format will allow participants to hear from technology innovators, see cutting-edge technologies and […]
July 1st, 2020 by ID Agent This Week in Cybersecurity News: Healthcare data breaches keep climbing, Twitter apologizes for its breach, and Australian cyberattacks illustrate the importance of basic training. Cybersecurity News: Dark Web ID’s Top Threats Top Source Hits: ID Theft Forums Top Compromise Type: Domain Top Industry: Education & Research Top Employee Count: 1-10 Cybersecurity News: United States United States – Twitter […]