Michael RingmanForbes Councils Member Forbes Technology Council COUNCIL POST| Paid Program Chief Information Officer at TELUS International, a global customer experience provider powered by next-gen digital solutions. Customer experience is ultimately built on customer expectations. Companies must understand what consumers expect from their brands, which includes customer support that, at a minimum, meets their needs but […]
September 9th, 2020 by Kevin Lancaster Breach News This Week: This week: Warner Music sings the blues after a skimming attack surfaces, data breach costs (and risks) are soaring for businesses in every sector, and our new eBook on the state of phishing in 2020 shows you why it’s today’s biggest risk. Dark Web ID’s Top Threats Top […]
Workflow Patricia Ames News July 28, 2020 News Arlington, VA — Jul 28, 2020 – The Consumer Technology Association (CTA) today announced CES 2021 – January 6-9, 2021 – will be an all-digital experience connecting exhibitors, customers, thought leaders and media from around the world. The new format will allow participants to hear from technology innovators, see cutting-edge technologies and […]
July 1st, 2020 by ID Agent This Week in Cybersecurity News: Healthcare data breaches keep climbing, Twitter apologizes for its breach, and Australian cyberattacks illustrate the importance of basic training. Cybersecurity News: Dark Web ID’s Top Threats Top Source Hits: ID Theft Forums Top Compromise Type: Domain Top Industry: Education & Research Top Employee Count: 1-10 Cybersecurity News: United States United States – Twitter […]
by Alex Rawson Ewan Duncan Conor Jones From the HBR September 2013 Issue Companies have long emphasized touch points—the many critical moments when customers interact with the organization and its offerings on their way to purchase and after. But the narrow focus on maximizing satisfaction at those moments can create a distorted picture, suggesting that […]
Interfaces are where humans touch technology. They provide smarter ways to use simple things and simpler ways to use smart things. Interfaces release the potential of complex systems and technologies to the users who need them. And every once in a while, they change everything. We believe user interfaces have been pivotal to some of […]
Cybersecurity News: Dark Web ID’s Top Threats Top Source Hits: ID Theft Forums Top Compromise Type: Domain Top Industry: Manufacturing Top Employee Count: 11 – 50 Cybersecurity News: United States United States – Netsential https://securityaffairs.co/wordpress/104351/cyber-crime/st-engineering-maze-ransomware.html Exploit: Unauthorized Database Access Netsential: Web Development Firm Risk to Small Business: 1.272 = Extreme A security breach at this Texas-based web development company led to the […]
by Andre Schwager and Chris Meyer From the February 2007 Issue HBR. Anyone who has signed up recently for cell phone service has faced a stern test in trying to figure out the cost of carry-forward minutes versus free calls within a network and how it compares with the cost of such services as push-to-talk, […]
This week, accidental data exposure erodes brand reputation, ransomware disrupts operations, and insurers increase their scrutiny of cybersecurity policies. Dark Web ID Trends: Top Source Hits: ID Theft Forums Top Compromise Type: Domain Top Industry: High-Tech & IT Top Employee Count: 11 – 50 United States – Edison Mail https://threatpost.com/edison-mail-ios-bug-exposes-emails-to-strangers/155814/ Exploit: Coding error Edison Mail: Email application Risk to Small Business: 2.171 […]