Entries by Hunter Smith

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European Customer Experience Management Strategies

IDC Link: https://www.idc.com/getdoc.jsp?containerId=IDC_P26330 The research agenda of the European Customer Experience competitive intelligence service (CIS) reflects future enterprise investments in managing ‘the 3 Cs’ of Customer: Consent, Conversations, and Customer Journeys. These investments will define the future customer experience (CX) in Europe. IDC’s European Customer Experience Management Strategies CIS combines the inputs of specialist IDC industry analysts, […]

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From Starbucks to FedEx, Coronavirus Upends Businesses That Depend on China

The virus outbreak has rattled the global economy, disrupting supply chains and closing off access to a lucrative consumer market. A shopping area in Beijing. Starbucks and McDonald’s have closed hundreds of stores in China after a virus outbreak.Credit…Giulia Marchi for The New York Times New York Times By David Yaffe-Bellany Published Feb. 7, 2020 Updated Feb. 10, […]

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Week in Breach

This week, malware compromises online stores, accidents lead to expensive data breaches, and phishing scams top the UK’s threat list.   Dark Web ID Trends: Top Source Hits: ID Theft Forums Top Compromise Type: Domain Top Industry: High-Tech & IT Top Employee Count: 1 – 10 Employees   United States – Hanna Andersson   Exploit: Malware attack […]

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6 Ways to Effectively Manage your Customer Experience

The customer is always right. Right? But is a customer who is always right always a satisfied customer? Not necessarily. Even if you’ve gotten into the customer mindset and you’re listening to their complaints on social media (and meeting their needs at every customer touchpoint) you may be missing the boat if you’re not paying attention to the numbers behind […]

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Week in Breach

This week, ransomware brings bad news for employees, dating app users endure a serious privacy breach, and too many companies are giving in to criminals’ demands.   Dark Web ID Trends: Top Source Hits: ID Theft Forums Top Compromise Type: Domain Top Industry: High-Tech & IT Top Employee Count: 11 – 50 Employees   United States – […]

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