Entries by Hunter Smith

6 Ways to Effectively Manage your Customer Experience

The customer is always right. Right? But is a customer who is always right always a satisfied customer? Not necessarily. Even if you’ve gotten into the customer mindset and you’re listening to their complaints on social media (and meeting their needs at every customer touchpoint) you may be missing the boat if you’re not paying attention to the numbers behind […]

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Week in Breach

This week, ransomware brings bad news for employees, dating app users endure a serious privacy breach, and too many companies are giving in to criminals’ demands.   Dark Web ID Trends: Top Source Hits: ID Theft Forums Top Compromise Type: Domain Top Industry: High-Tech & IT Top Employee Count: 11 – 50 Employees   United States – […]

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The Week in Breach

By Kevin Lancaster on Dec 18, 2019 3:55:38 PM This week, hackers gain front door access to company IT infrastructure, ransomware cripples social services, and lax employee password security continues to present severe financial risk. Dark Web ID Trends: Top Source Hits: ID Theft Forums Top Compromise Type: Domain Top Industry: Finance & Insurance Top Employee Count: 101 – 250 Employees    […]

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Consumer groups issue product warning for Amazon Ring after latest video hack

This is only the latest controversy for the video doorbell company. By Rani Molla@ranimolla  Dec 17, 2019, 2:50pm EST In the latest Ring incident, a hacker was able to communicate with a 8-year-old girl. Chip Somodevilla/Getty Images Following a string of highly publicized hacks on Amazon Ring devices, a number of consumer and privacy groups, led by nonprofit advocacy group Fight […]

Week In Breach

This week, online stores compromise customer credentials, ransomware cancels a holiday performance, and more than half of organizations acknowledge that they are not ready for a cyberattack.   Dark Web ID Trends: Top Source Hits: ID Theft Forums Top Compromise Type: Domain Top Industry: Education & Research Top Employee Count: 101 – 250 Employees   United States […]

Week in Breach

This week, ransomware erodes profitability, healthcare providers struggle to protect PII, and data breaches officially reach an all-time high.   Dark Web ID Trends: Top Source Hits: ID Theft Forums Top Compromise Type: Domain Top Industry: Education & Research Top Employee Count: 1 – 10 Employees   United States – Florida Blue   Exploit: Phishing attack Florida […]