Entries by Hunter Smith

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Virtual Health Care Could Save the U.S. Billions Each Year

TECHNOLOGY Kaveh Safavi Frances Dare PHIL MARDEN/GETTY IMAGES The conventional wisdom that the best care is delivered in-person by experienced caregivers may soon be overturned. Rising health care costs, a shortage of physicians, and an aging population are making the traditional model of care increasingly unsustainable. But new uses of virtual health and digital technologies may help the industry […]

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Forrester: Manage business technology outcomes, not IT assets

Why CIOs need to adopt a business technology agenda if they want to survive in the age of the customer Bobby Cameron CIOs face a new technology management agenda as digitally empowered customers and digitally disruptive competitors force them to become digital businesses. It’s the era Forrester calls the age of the customer. To win in the age of the customer, […]

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AI-fueled organizations

Reaching AI’s full potential in the enterprise Nitin MittalUnited States David KuderUnited States Samir HansUnited States As AI technologies standardize across industries, becoming an AI-fueled organization will likely be table stakes for survival. And that means rethinking the way humans and machines interact within working environments. FOR some organizations, harnessing artificial intelligence’s full potential begins tentatively […]

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The Business Value of IT Transformation

Chris Nerney IT Transformation, as the Enterprise Strategy Group (ESG) defines it, is the “act of modernizing and automating information technology systems and software holistically to improve IT operations and refine relevant business processes.” IT Transformation offers substantial benefits that extend far beyond the network and data center. IT Transformation can drive business transformation by […]

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IDC’s AI-Based Automation Evolution Framework: a New Way to Think About AI Automation

Jan 9,2019 / By Dan Vesset / No Comment In October 2018, a Reuters article informed the world that Amazon had scrapped an AI–based recruitment application that turned out to be biased against women. Most headlines about this story highlighted the company’s failure in developing an actionable and fair solution for one of the most important processes of the […]

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When Digital Innovation Becomes A Factory Of Business Outcomes

Chakravarti Desika Part 1 of the two-part series “Digital Innovation Factory” It’s all too easy to fall into the hype of innovation. But unless it is adequately defined and controlled, innovation could be anything that is new – whether an idea, method, process, device, or business model – even if it doesn’t distinguish the business […]