Entries by Hunter Smith

Everyone Has a Number

Written by Rene Boer on September 6, 2018 LEADERSHIP EMPLOYEES ACCOUNTABILITY Employees perform most of the activities that, if measured, are usually leading indicators of future outcomes. You can’t know how well your business is doing without understanding how well the people in your business are doing. When you spend more time focused on leading indicators you’ll spend less time (after […]

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Customer Intelligence Platforms Will Spark a CX Renaissance in 2018

Published on January 10, 2018 David Corrigan CEO of AllSight – Customer Intelligence Platform13 articles 2018 will be the year of the Customer Intelligence Platform.  Organizations ALWAYS talk about being more customer-centric; there’s nothing new in that.  But more and more are getting serious about that strategy, and backing it up with technology investments. They want to be […]

The advanced VR simulation expands to new medical institutions as Oculus & CHLA continue their push towards experiential education.

For the past year, medical students and staff at Children’s Hospital Los Angeles (CHLA) have been utilizing VR technology to simulate various high-stakes pediatric emergencies. These immersive training programs create high-stress environments that challenge users to make life-saving decisions under extreme pressure. The results have proven so successful that Oculus & CHLA will be launching […]

Verizon Stops Data Throttling Firefighters, Apologizes

GETTY IMAGES NOAH BERGER/AFP/GETTY IMAGES “We didn’t live up to our own promise.” By David Grossman Aug 24, 2018 Days after data throttling a fire department fighting the largest fire in California history, Verizon says it is taking steps to make sure the situation does not repeat itself. These steps will include introducing a new unlimited plan “with […]

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Imran Chaudhri discusses how we can regain control over our devices–and how Apple can do better.

[Source Images: Apple, VLPA/iStock BY KATHARINE SCHWAB7 MINUTE READ It’s been a decade since the British designer Imran Chaudhri first imagined a user interface that would introduce millions of people to the smartphone. Chaudhri joined Apple in 1995, soon rising to become the design director of the company’s human interfaces group–where he was one member of the six-person team […]

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What is an API, In English, Please.

Artwork by Phillip Blackowl. Spanish translation. Portuguese translation. Petr GazarovFollow Software developer https://github.com/petrgazarov Aug 13, 2016 Before I learned software development, API sounded like a kind of beer. Today I use the term so often that I have in fact recently tried to order an API at a bar. The bartender’s response was to throw a 404: resource […]

Bird’s plan to pay for bike lanes: good for cities or just good PR?

After getting a bad reputation for its aggressive maneuvers, the electric scooter company is trying to win friends in cities by putting up money for better infrastructure. Adele Peters 5 MINUTE READ Five years ago, Portland, Oregon, created a new policy: Protected bike lanes should be the default choice on major streets. But relatively few of the lanes–which use […]

Alexa, move my bank account to Amazon.

 By Gerard du Toit and Aaron Cheris March 05, 2018 Banking’s Amazon Moment Amazon may be taking the plunge into banking, and by any estimation, it’s a game changer for the industry. News reports that it seeks a bank for a cobranded, mobile-friendly checking-account-like product initially targeted to young adults in the US follow earlier […]