Handling, managing, and analyzing business data

The Power of Self-Healing Systems and Infrastructure

,
Patrick Duroseau, Contributor Director, CohnReznick, LLP The Power of Self-Healing Systems and Infrastructure 02/04/2015 07:23 pm ET Updated Apr 06, 2015 Self-healing systems are the lifeline…

What’s The Difference Between A Software Product And A Platform?

, ,
Adrian Bridgwater Senior Contributor  Forbes Enterprise & Cloud I track enterprise software application development & data management. This article is more than 2 years old. Back at the early dawn of prehistory,…

Create a CX-First Culture for Executives

,
Gartner June 7, 2018 Contributor: Jill Beadle Steps security and risk leaders can take now to create a better customer experience for executive business partners. Experiences shape the way we feel and act. This…

Improve Customer Experience With Artificial Intelligence

,
Digital Business May 2, 2019 Contributor: Gloria Omale Use these 5 steps to select the best AI solution for getting a faster, real-time understanding of your customers. Better customer…

Five proven reasons to invest in customer satisfaction

,
by SmileBack Apr 16th, 2019  5 MIN READ Articles #CUSTOMERHAPPINESS The customer is always right. We went there. But regardless of whether you subscribe to that old idiom, most people in business agree that what…

What is RPA? A revolution in business process automation

, , ,
More CIOS are turning to robotic process automation to eliminate tedious tasks, freeing corporate workers to focus on higher value work. But RPA requires proper design, planning and governance if it's to bolster the business, experts say. By Clint…

Digital trends 2019: Every single stat you need to know about the internet

,
Digital trends 2019: Every single stat you need to know about the internet by SIMON KEMP — 8 months ago in CONTRIBUTORS Credit: We Are Social & Hootsuite (edited) We Are Social and Hootsuite’s latest collection…

GM Selects Google to Differentiate Its In-Vehicle Experience

, ,
IOT AND THE EDGE IDC Sep 25,2019 / By Matt Arcaro Earlier this month, GM announced that it will be adopting Google’s Android Automotive operating system, which included Google’s voice assistance (Google Assistant), embedded…

5 Customer Experience Trends For The Next 5 Years

,
From pre-mortems to predictive analytics, companies are leveraging technology and new thinking to attract, acquire, and retain customers By Rebekah Iliff Writer, speaker, entrepreneur @rebekahiliff GETTY…