Handling, managing, and analyzing business data

Five proven reasons to invest in customer satisfaction

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by SmileBack Apr 16th, 2019  5 MIN READ Articles #CUSTOMERHAPPINESS The customer is always right. We went there. But regardless of whether you subscribe to that old idiom, most people in business agree that what…

What is RPA? A revolution in business process automation

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More CIOS are turning to robotic process automation to eliminate tedious tasks, freeing corporate workers to focus on higher value work. But RPA requires proper design, planning and governance if it's to bolster the business, experts say. By Clint…

Digital trends 2019: Every single stat you need to know about the internet

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Digital trends 2019: Every single stat you need to know about the internet by SIMON KEMP — 8 months ago in CONTRIBUTORS Credit: We Are Social & Hootsuite (edited) We Are Social and Hootsuite’s latest collection…

GM Selects Google to Differentiate Its In-Vehicle Experience

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IOT AND THE EDGE IDC Sep 25,2019 / By Matt Arcaro Earlier this month, GM announced that it will be adopting Google’s Android Automotive operating system, which included Google’s voice assistance (Google Assistant), embedded…

5 Customer Experience Trends For The Next 5 Years

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From pre-mortems to predictive analytics, companies are leveraging technology and new thinking to attract, acquire, and retain customers By Rebekah Iliff Writer, speaker, entrepreneur @rebekahiliff GETTY…

15 Questions Technical Hiring Managers Love To Ask In Interviews

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Laurence BradfordContributor  Careers I write about tech companies, careers, and in-demand skills. This article is more than 2 years old. Interviews are always stressful, but they’re less so when you know what to expect.…

Customer Journey Mapping Is at the Heart of Digital Transformation

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In collaboration with NTT DATA, Nov 04, 2015 Digital technologies such as analytics, mobility, social networks, cloud computing and the Internet of Things are making old ways of working redundant and forcing companies…

5 Ways AI Is Transforming The Customer Experience

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Daniel NewmanContributor  CMO Network GETTY We all know that artificial intelligence is playing a huge role in how businesses operate. AI programs and services are helping transform everything from data collection…

5G Is Coming Soon. Do You Care? You Should. Here’s Why.

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Upgrading U.S. wireless networks has been called our most important infrastructure project. It’s actually happening. National Geographic PUBLISHED JANUARY 23, 2018 PROGRESS…