Handling, managing, and analyzing business data

Customer Experience: Are we measuring the right things?

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Article (PDF Available)  in International Journal of Market Research53(6):115-122 · January 2011 with 4,450 Reads DOI: 10.2501/IJMR-53-6-771-792 Cite this publication Phil Klaus …

7 Ways to Create a Great Customer Experience Strategy

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Posted by Steven MacDonald on 17 July, 2018  Post summary: What is customer experience (CX)? How is CX different from customer service? 7 ways to create a customer experience strategy The Digital Marketing Trends…

TAG! YOU’RE SAFE.

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Why tagging your workforce could save money and lives BETTER DECISIONS IN COMPLEX ENVIRONMENTS When an industrial plant shuts down for routine maintenance, it can be a complex…

The Best Unified Communications blogs on the Web

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Blogs, News, Info and more   Rob Scott During our online searches we have come across some remarkable sites dedicated to telecoms, VoIP, unified communications and much more. Here’s some of the notable ones. (none of these…

Sensors Are the Heart of the IoT

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  Samuel Greengard Added to IoTplaybook or last updated on: 07/03/2018 The opportunities for building IoT applications are limited only by the imagination and engineering prowess of system designers…

The biggest Issues CIO’s face today.

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From security management to seeking out innovative technologies, CIOs are straddling operational and transformational roles to deliver new wins while keeping IT humming. By Stacy Collett Contributing Writer, CIO | JUL 11, 2018…

Clients don’t want a solution.

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08/28/2017 Are you Selling Solutions or Outcomes? Today’s post is by Sherri Sklar, CEO of GrowthTera, a consulting firm that helps organizations accelerate growth by elevating their performance to WOW. Hear her…

The Complete Omni-Channel Retail Report: What Brands Need to Know About Modern Consumer Shopping Habits in 2018

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 Tracey Wallace / 21 min read No single formula, algorithm or crystal ball can tell you for sure when and why each individual customer will make a purchase. A senior citizen looking to buy a smartwatch might be texted a recommendation by…

Understanding the emerging world of ‘fake everything’ is vital for figuring out what you and your company can do about it.

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Mike Elgan (Computerworld (US))30 September, 2017 21:00 Credit: Michael Kan / IDG "Information wants to be free." That was the motto of truth-seeking digital activists in the '80s and '90s. The motto today is: "Information…