Handling, managing, and analyzing business data

From endless winter to new dawn: What might a post–COVID-19 economy look like?

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CFO Insights February 2021 Deloitte’s economists, futurists, and scenario planners recently created four economic scenarios for 2021. In this issue of CFO Insights, we’ll examine these scenarios…

Kodak invented the digital camera – then killed it. Why innovation often fails

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As a company grows, so too do the roadblocks to innovation Image: REUTERS/Wolfgang Rattay. 23 Jun 2016 David GannPro-Vice-Chancellor, Development and External Affairs, University of Oxford We know that innovation…

Taking a counterintuitive approach to business strategy and technology deployment

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Thinkstock MANAGING INNOVATION & DISRUPTIVE TECHNOLOGY By Nicholas D. Evans, Contributor, CIO | OCT 30, 2018 7:47 AM PDT As CIOs embrace disruptive technologies, a counterintuitive approach to strategy and execution…

Top COVID-19 Challenges: How Customer Experience Leaders Responded

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 PHOTO: UNSPLASH By Dom Nicastro | Nov 12, 2020  Customer experience leaders have faced multiple challenges in the areas of digital, safety and well-being of customers and data and analytics throughout the COVID-19 pandemic, according…

ConnectWise hosts Lunch and Learn to more than 50 dealers about Evolution.

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Chris Ryne, of Growth Achievement Partners, selected three different sized dealers from three different markets to start a conversation about how they each have built a sustainable Managed Services business with the help from a partner like…

8 Apps That Will Revolutionize How You Work From Home

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Image: Andrew Wallis/Getty BY SHEILA MARIKAR, CONTRIBUTING WRITER@SHEILAYM N2 Publishing, a community-newsletter publisher in Wilmington, North Carolina, holds exercise classes led by an in-house trainer every workday. And not just…

The Truth About Customer Experience

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by Alex Rawson Ewan Duncan Conor Jones From the HBR September 2013 Issue Companies have long emphasized touch points—the many critical moments when customers interact with the organization and its offerings…

Understanding Customer Experience

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by Andre Schwager    and Chris Meyer From the February 2007 Issue HBR.  Anyone who has signed up recently for cell phone service has faced a stern test in trying to figure out the cost of carry-forward…

COVID-19 Impact on U.S. Consumer Technology Spending

MARKETS AND TRENDS COVID-19 Impact on U.S. Consumer Technology Spending COVID-19's impact on consumer spending is uneven. See why the previous 30 days saw increased spending and what to expect in the next 30 days with IDC's David Myhrer. JUNE…