Handling, managing, and analyzing business data

Top COVID-19 Challenges: How Customer Experience Leaders Responded

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 PHOTO: UNSPLASH By Dom Nicastro | Nov 12, 2020  Customer experience leaders have faced multiple challenges in the areas of digital, safety and well-being of customers and data and analytics throughout the COVID-19 pandemic, according…

ConnectWise hosts Lunch and Learn to more than 50 dealers about Evolution.

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Chris Ryne, of Growth Achievement Partners, selected three different sized dealers from three different markets to start a conversation about how they each have built a sustainable Managed Services business with the help from a partner like…

8 Apps That Will Revolutionize How You Work From Home

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Image: Andrew Wallis/Getty BY SHEILA MARIKAR, CONTRIBUTING WRITER@SHEILAYM N2 Publishing, a community-newsletter publisher in Wilmington, North Carolina, holds exercise classes led by an in-house trainer every workday. And not just…

The Truth About Customer Experience

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by Alex Rawson Ewan Duncan Conor Jones From the HBR September 2013 Issue Companies have long emphasized touch points—the many critical moments when customers interact with the organization and its offerings…

Understanding Customer Experience

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by Andre Schwager    and Chris Meyer From the February 2007 Issue HBR.  Anyone who has signed up recently for cell phone service has faced a stern test in trying to figure out the cost of carry-forward…

COVID-19 Impact on U.S. Consumer Technology Spending

MARKETS AND TRENDS COVID-19 Impact on U.S. Consumer Technology Spending COVID-19's impact on consumer spending is uneven. See why the previous 30 days saw increased spending and what to expect in the next 30 days with IDC's David Myhrer. JUNE…

5 CRITICAL STEPS IN THE CHANGE MANAGEMENT PROCESS

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Businesses must constantly evolve and adapt to meet a variety of challenges—from changes in technology, to the rise of new competitors, to a shift in laws, regulations, or underlying economic trends. Failure…

The Impact of Social Distancing

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https://youtu.be/wJ2NMD3VWio

COVID-19 Accelerating print industry transformation

  Download Report                                Same report found here: https://www.print2025.com/wp-content/uploads/Quocirca-COVID-19-Phase-1-Report-Final.pdf

Strategic Ways to Build Your Technology Roadmap

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A digital transformation is a well-planned journey and to successfully navigate it, an organization needs to devise a digital roadmap. A digital roadmap is utilized to define, manage and launch digital touch points. This sophisticated…