Handling, managing, and analyzing business data

Why M&A is at the forefront of digital transformation strategy

,
By  Tony Qui EY Global Transaction Advisory Services, Chief Innovation Office Learn why companies are focused on digital transformation strategy as key to future…

European Customer Experience Management Strategies

, , ,
IDC Link: https://www.idc.com/getdoc.jsp?containerId=IDC_P26330 The research agenda of the European Customer Experience competitive intelligence service (CIS) reflects future enterprise investments in managing 'the 3 Cs' of Customer:…

From Starbucks to FedEx, Coronavirus Upends Businesses That Depend on China

The virus outbreak has rattled the global economy, disrupting supply chains and closing off access to a lucrative consumer market. A shopping area in Beijing. Starbucks and McDonald’s have closed hundreds of stores in China after…

Top 10 Worldwide Connected Devices and Consumer DX 2020 Predictions

, ,
Nov 12,2019 / By Ramon Llamas / No Comment This blog lists the top 10 worldwide predictions for connected devices and consumer digital transportation. These technology predictions are meant to help the players throughout the connected…

Measuring Customer Experience with Net Promoter Score

,
When you have a bad experience with a company, what’s the first thing you do? If you’re like a lot of consumers, you probably tell your friends and family about it. This scenario can be a nightmare for a company if it happens with a large…

8 Ways IoT Devices Can Improve Your Business Office

, , ,
Automation and internet-connected products can lead to a happier and more connected workplace. Image credit: Prasit photo | Getty Images James Parsons GUEST WRITER Content Marketer and Author    September 3, 2019 5 min…

The Power of Self-Healing Systems and Infrastructure

,
Patrick Duroseau, Contributor Director, CohnReznick, LLP The Power of Self-Healing Systems and Infrastructure 02/04/2015 07:23 pm ET Updated Apr 06, 2015 Self-healing systems are the lifeline…

What’s The Difference Between A Software Product And A Platform?

, ,
Adrian Bridgwater Senior Contributor  Forbes Enterprise & Cloud I track enterprise software application development & data management. This article is more than 2 years old. Back at the early dawn of prehistory,…

Create a CX-First Culture for Executives

,
Gartner June 7, 2018 Contributor: Jill Beadle Steps security and risk leaders can take now to create a better customer experience for executive business partners. Experiences shape the way we feel and act. This…

Improve Customer Experience With Artificial Intelligence

,
Digital Business May 2, 2019 Contributor: Gloria Omale Use these 5 steps to select the best AI solution for getting a faster, real-time understanding of your customers. Better customer…