Thinking outside the box.

Alexa, move my bank account to Amazon.

 By Gerard du Toit and Aaron Cheris March 05, 2018 Banking's Amazon Moment Amazon may be taking the plunge into banking, and by any estimation, it’s a game changer for the industry. News reports that it seeks a bank…

4 Ways to Create a Learning Culture on Your Team

Tomas Chamorro-Premuzic Josh Bersin JULY 12, 2018 BUDA MENDES/GETTY IMAGES Technology is disrupting every industry and area of life, and work is no exception. One of the main career implications of the digital…

Customer Experience: Are we measuring the right things?

,
Article (PDF Available)  in International Journal of Market Research53(6):115-122 · January 2011 with 4,450 Reads DOI: 10.2501/IJMR-53-6-771-792 Cite this publication Phil Klaus …

How to create a training process that actually works

,
BY SHEA DRAKE--GLASSDOOR5 MINUTE READ 08.16.18 I remember it like it was yesterday. I had been hired to be a product manager for an industrial e-commerce site. I had stated in my interview I wasn’t familiar with the platform they…

7 Ways to Create a Great Customer Experience Strategy

,
Posted by Steven MacDonald on 17 July, 2018  Post summary: What is customer experience (CX)? How is CX different from customer service? 7 ways to create a customer experience strategy The Digital Marketing Trends…

TAG! YOU’RE SAFE.

, , ,
Why tagging your workforce could save money and lives BETTER DECISIONS IN COMPLEX ENVIRONMENTS When an industrial plant shuts down for routine maintenance, it can be a complex…

What Millennial Employees Really Want.

[PHOTO: WAVEBREAKMEDIA VIA SHUTTERSTOCK] BY ADAM SMILEY POSWOLSKY 5 MINUTE READ Despite struggling with debt, recession, and the jobs crisis, millennials–who will account for 75% of the workforce in 2025– are not…

The Best Unified Communications blogs on the Web

, , ,
Blogs, News, Info and more   Rob Scott During our online searches we have come across some remarkable sites dedicated to telecoms, VoIP, unified communications and much more. Here’s some of the notable ones. (none of these…

Blockchain, Once Seen as a Corporate Cure-All, Suffers Slowdown

,
Corporate America’s love affair with all things blockchain may be cooling • Many software projects based on the technology will wind down this year, according to Forrester • Some companies with blockchain pilot tests are scaling…

Tapping the Digital Book Printing Opportunity

,
How book publishers are driving greater revenue and creating more efficient processes using digital printing technology. By Ellen Harvey The Digital Book Printing ConferenceLearn more about the opportunities and challenges…