Thinking outside the box.

Kodak invented the digital camera – then killed it. Why innovation often fails

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As a company grows, so too do the roadblocks to innovation Image: REUTERS/Wolfgang Rattay. 23 Jun 2016 David GannPro-Vice-Chancellor, Development and External Affairs, University of Oxford We know that innovation…

Taking a counterintuitive approach to business strategy and technology deployment

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Thinkstock MANAGING INNOVATION & DISRUPTIVE TECHNOLOGY By Nicholas D. Evans, Contributor, CIO | OCT 30, 2018 7:47 AM PDT As CIOs embrace disruptive technologies, a counterintuitive approach to strategy and execution…

How COVID-19 has pushed companies over the technology tipping point—and transformed business forever

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McKinsey & Company October 5, 2020 | Survey In just a few months’ time, the COVID-19 crisis has brought about years of change in the way companies in all sectors and regions do business. According to a new McKinsey Global Survey…

3 reasons why work-from-anywhere is better than work-from-home

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Written by Andy Cheng Highlights Work from home isn’t a job perk for everyone In work from anywhere, employees can live and work where they feel most fulfilled Employees who are more fulfilled show higher…

Top COVID-19 Challenges: How Customer Experience Leaders Responded

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 PHOTO: UNSPLASH By Dom Nicastro | Nov 12, 2020  Customer experience leaders have faced multiple challenges in the areas of digital, safety and well-being of customers and data and analytics throughout the COVID-19 pandemic, according…

ConnectWise hosts Lunch and Learn to more than 50 dealers about Evolution.

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Chris Ryne, of Growth Achievement Partners, selected three different sized dealers from three different markets to start a conversation about how they each have built a sustainable Managed Services business with the help from a partner like…

8 Apps That Will Revolutionize How You Work From Home

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Image: Andrew Wallis/Getty BY SHEILA MARIKAR, CONTRIBUTING WRITER@SHEILAYM N2 Publishing, a community-newsletter publisher in Wilmington, North Carolina, holds exercise classes led by an in-house trainer every workday. And not just…

How The Pandemic Is Changing The Face Of Customer Experience

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Michael RingmanForbes Councils Member Forbes Technology Council COUNCIL POST| Paid Program Chief Information Officer at TELUS International, a global customer experience provider powered by next-gen digital…

The Truth About Customer Experience

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by Alex Rawson Ewan Duncan Conor Jones From the HBR September 2013 Issue Companies have long emphasized touch points—the many critical moments when customers interact with the organization and its offerings…