Thinking outside the box.

35 Interface Innovations that Rocked Our World

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Interfaces are where humans touch technology. They provide smarter ways to use simple things and simpler ways to use smart things. Interfaces release the potential of complex systems and technologies…

Understanding Customer Experience

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by Andre Schwager    and Chris Meyer From the February 2007 Issue HBR.  Anyone who has signed up recently for cell phone service has faced a stern test in trying to figure out the cost of carry-forward…

5 CRITICAL STEPS IN THE CHANGE MANAGEMENT PROCESS

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Businesses must constantly evolve and adapt to meet a variety of challenges—from changes in technology, to the rise of new competitors, to a shift in laws, regulations, or underlying economic trends. Failure…

The Impact of Social Distancing

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https://youtu.be/wJ2NMD3VWio

Strategic Ways to Build Your Technology Roadmap

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A digital transformation is a well-planned journey and to successfully navigate it, an organization needs to devise a digital roadmap. A digital roadmap is utilized to define, manage and launch digital touch points. This sophisticated…

Why M&A is at the forefront of digital transformation strategy

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By  Tony Qui EY Global Transaction Advisory Services, Chief Innovation Office Learn why companies are focused on digital transformation strategy as key to future…

European Customer Experience Management Strategies

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IDC Link: https://www.idc.com/getdoc.jsp?containerId=IDC_P26330 The research agenda of the European Customer Experience competitive intelligence service (CIS) reflects future enterprise investments in managing 'the 3 Cs' of Customer:…

Digital Transformation Is Not About Technology

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Behnam Tabrizi Ed Lam Kirk Girard Vernon Irvin March 13, 2019 Colin Anderson Productions pty ltd/Getty Images A recent survey of  directors, CEOs, and senior executives found that digital transformation…

6 Ways to Effectively Manage your Customer Experience

The customer is always right. Right? But is a customer who is always right always a satisfied customer? Not necessarily. Even if you’ve gotten into the customer mindset and you’re listening to their complaints on…