Tag Archive for: business intelligence

Top COVID-19 Challenges: How Customer Experience Leaders Responded

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 PHOTO: UNSPLASH By Dom Nicastro | Nov 12, 2020  Customer experience leaders have faced multiple challenges in the areas of digital, safety and well-being of customers and data and analytics throughout the COVID-19 pandemic, according…

How The Pandemic Is Changing The Face Of Customer Experience

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Michael RingmanForbes Councils Member Forbes Technology Council COUNCIL POST| Paid Program Chief Information Officer at TELUS International, a global customer experience provider powered by next-gen digital…

COVID-19 Impact on U.S. Consumer Technology Spending

MARKETS AND TRENDS COVID-19 Impact on U.S. Consumer Technology Spending COVID-19's impact on consumer spending is uneven. See why the previous 30 days saw increased spending and what to expect in the next 30 days with IDC's David Myhrer. JUNE…

5 CRITICAL STEPS IN THE CHANGE MANAGEMENT PROCESS

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Businesses must constantly evolve and adapt to meet a variety of challenges—from changes in technology, to the rise of new competitors, to a shift in laws, regulations, or underlying economic trends. Failure…

The Impact of Social Distancing

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https://youtu.be/wJ2NMD3VWio

COVID-19 Accelerating print industry transformation

  Download Report                                Same report found here: https://www.print2025.com/wp-content/uploads/Quocirca-COVID-19-Phase-1-Report-Final.pdf

Strategic Ways to Build Your Technology Roadmap

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A digital transformation is a well-planned journey and to successfully navigate it, an organization needs to devise a digital roadmap. A digital roadmap is utilized to define, manage and launch digital touch points. This sophisticated…

Why M&A is at the forefront of digital transformation strategy

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By  Tony Qui EY Global Transaction Advisory Services, Chief Innovation Office Learn why companies are focused on digital transformation strategy as key to future…

European Customer Experience Management Strategies

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IDC Link: https://www.idc.com/getdoc.jsp?containerId=IDC_P26330 The research agenda of the European Customer Experience competitive intelligence service (CIS) reflects future enterprise investments in managing 'the 3 Cs' of Customer:…

Digital Transformation Is Not About Technology

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Behnam Tabrizi Ed Lam Kirk Girard Vernon Irvin March 13, 2019 Colin Anderson Productions pty ltd/Getty Images A recent survey of  directors, CEOs, and senior executives found that digital transformation…