Tag Archive for: CX

6 Ways Technology Impacts Customer Thinking, Behavior, And Experience

Hassan Mansoor October 14, 2017 Photo by FreePik, CC0 1.0 At the start of any business, the creator must think of how they will become profitable, survive amidst competition and come up with a plan for growth and expansion. However,…

17 Thanksgiving Tech Gadgets for Turkey Day

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Frank Gruber @FrankGruber November 5, 2017 Are you ready to prepare a feast for the Thanksgiving holiday? Thanksgiving ranks at the top of my list of favorite days of the year, so it’s important to me that we get it right at…

Facebook Messenger internally tests voice commands for chat, calls

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Josh Constine@joshconstine / 3 hours ago Facebook  Messenger could soon let you use your voice to dictate and send messages, initiate voice calls and create reminders. Messenger for Android’s code reveals a new M assistant button…

Forget the new iPhones: Apple’s best product is now privacy

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Under Tim Cook’s leadership, Apple saw just how critical an issue user privacy would become. Now it’s at least as important a feature as shiny industrial design or a nice camera. Apple CEO Tim Cook waves to the audience during…

Customer Intelligence Platforms Will Spark a CX Renaissance in 2018

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Published on January 10, 2018 David Corrigan CEO of AllSight - Customer Intelligence Platform13 articles 2018 will be the year of the Customer Intelligence Platform.  Organizations ALWAYS talk about being more customer-centric;…

Imran Chaudhri discusses how we can regain control over our devices–and how Apple can do better.

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[Source Images: Apple, VLPA/iStock BY KATHARINE SCHWAB7 MINUTE READ It’s been a decade since the British designer Imran Chaudhri first imagined a user interface that would introduce millions of people to the smartphone. Chaudhri joined…

Customer Experience: Are we measuring the right things?

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Article (PDF Available)  in International Journal of Market Research53(6):115-122 · January 2011 with 4,450 Reads DOI: 10.2501/IJMR-53-6-771-792 Cite this publication Phil Klaus …

7 Ways to Create a Great Customer Experience Strategy

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Posted by Steven MacDonald on 17 July, 2018  Post summary: What is customer experience (CX)? How is CX different from customer service? 7 ways to create a customer experience strategy The Digital Marketing Trends…

Xerox copier tells a story.

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https://www.youtube.com/watch?v=VGZbh7h-yVI&feature=youtu.be

The Simple way Apple and Google could fix notifications

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07.16.18 9:00 AM Psychological scientist Kostadin Kushlev, who studies the impact of our mobile tech on our lives, discusses the road to digital well-being. [Photo: tomazl/Getty Images] BY KOSTADIN KUSHLEV4 MINUTE READ This…