Tag Archive for: innovative

Top COVID-19 Challenges: How Customer Experience Leaders Responded

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 PHOTO: UNSPLASH By Dom Nicastro | Nov 12, 2020  Customer experience leaders have faced multiple challenges in the areas of digital, safety and well-being of customers and data and analytics throughout the COVID-19 pandemic, according…

8 Apps That Will Revolutionize How You Work From Home

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Image: Andrew Wallis/Getty BY SHEILA MARIKAR, CONTRIBUTING WRITER@SHEILAYM N2 Publishing, a community-newsletter publisher in Wilmington, North Carolina, holds exercise classes led by an in-house trainer every workday. And not just…

How The Pandemic Is Changing The Face Of Customer Experience

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Michael RingmanForbes Councils Member Forbes Technology Council COUNCIL POST| Paid Program Chief Information Officer at TELUS International, a global customer experience provider powered by next-gen digital…

35 Interface Innovations that Rocked Our World

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Interfaces are where humans touch technology. They provide smarter ways to use simple things and simpler ways to use smart things. Interfaces release the potential of complex systems and technologies…

5 CRITICAL STEPS IN THE CHANGE MANAGEMENT PROCESS

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Businesses must constantly evolve and adapt to meet a variety of challenges—from changes in technology, to the rise of new competitors, to a shift in laws, regulations, or underlying economic trends. Failure…

Why M&A is at the forefront of digital transformation strategy

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By  Tony Qui EY Global Transaction Advisory Services, Chief Innovation Office Learn why companies are focused on digital transformation strategy as key to future…

European Customer Experience Management Strategies

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IDC Link: https://www.idc.com/getdoc.jsp?containerId=IDC_P26330 The research agenda of the European Customer Experience competitive intelligence service (CIS) reflects future enterprise investments in managing 'the 3 Cs' of Customer:…

Top 10 Worldwide Connected Devices and Consumer DX 2020 Predictions

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Nov 12,2019 / By Ramon Llamas / No Comment This blog lists the top 10 worldwide predictions for connected devices and consumer digital transportation. These technology predictions are meant to help the players throughout the connected…

8 Ways IoT Devices Can Improve Your Business Office

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Automation and internet-connected products can lead to a happier and more connected workplace. Image credit: Prasit photo | Getty Images James Parsons GUEST WRITER Content Marketer and Author    September 3, 2019 5 min…